Anchor Trust Anchor Trust
21/11/2024: Don't think we have this contract anymore. Not been out to an Anchor job in ages! ( support is not done by MBN either).
==[Anchor]==
''Anchor contacts'' Help desk: 0345 601 6925 (IT support) or email anchor@btengageit.com / AnchorTeam@btengageit.com tony.keeton@bt.com (3rd Line Data Engineer)
''Data Jobs / Routers''
► Should have PPP and VPN lights lit on a 887 (Sent to a job: 2468790 as no network connectivity: certs need updating on the router).
[BGP] ► to ping: ping vrf PRIV-ANC01-L3 8.8.8.8
''Jobs Done:'' 29/11/2021 MB-115315026 "Incident : 2486668 / Customer Call Ref : INC000038314609. Hull Crusoe Court, Appleton Road, Bricknell Avenue, Hull, HU5 4PQ. I arrived at 13:30 and site manager advised as per stated this morining that powering things off and on again has resolved the fault. I have been shown to two cisco routers in an outbuilding. All the relevant LEDs are lit on both primary and secondary routers (Except VPN on secondary). I have logged onto the secondary Cisco C887VaK9: ANC00753RT02 . Vl999 BT Management interface is up / up. Im guessing "certs need updating on the router" ? lee.atkin@bt.com advised he needs to get S3 involved, however he was unable to get anyone to help today so advised I should leave site (now almost 17:00) and re-schedule for another day.
21/01/2021 MB-115099716 / INC000038225605 / 2468790 [Anchor Trust] BAWTRY, [DONCASTER], DN10 6RJ Dawn.Armitage@anchorhanover.org.uk 07867 901 775 / 01302 711 562. certs need updating on the router tony.keeton@bt.com to instruct the engineer on how to. Cisco C887VaK9. Hostname: ANC20074RT01. ping vrf PRIV-ANC01-L3 8.8.8.8 All OK.
Incident : 2486668 Customer Call Ref : INC000038314609 Hull Crusoe Court, Appleton Road, Bricknell Avenue, Hull, HU5 4PQ. I have arrived and site manager advised as per stated this morining that powering things off and on again has resolved the fault. I have been shown to two cisco routers in an outbuilding. All the relevant LEDs are lit on it.