chargeable ==Field Engineers Procedure== What’s the policy for field engineers if they find something damaged? Do they have to take photo's? "They should provide as much info as possible and which includes photos." TRC form?
All consumable parts are chargeable (Some exceptions - PWC, Fidelity).
email: eit.chargeables@bt.com
Advise customer call is CCH.
* prices are not set and vary from day to day.
Minimum time to quote for on-site is 2 hours.
If the unity ref states Problem Type: CCC Then anything faulty is covered by us. It is not covered if the machine has been damaged / missing parts / BIOS password / Consumables (remember Batteries are consumables, but covered for the first year of warranty see below)...
If a call is logged with Problem Type NCH = Then it means it’s not on contract so anything wrong with it is chargeable.
REMEMBER OUT OF WARRANTY LAPTOP SCREENS ARE CHARGEABLE.
If you find anything wrong with a machine you are working on / Broken / missing parts - anything listed above, change the call to CCH to indicate there is a chargeable element and state what you have found.
Simon is trying to collect some figures on chargeable kit and has asked if you ever send a part request form to planning (EIT Purchasing Spares G eit.awaitingspares.purchasing@bt.com ) for something that is chargeable please copy him in from now.
He’s going to go through it and reasons why in our meeting.
==Chargeable Contacts: ==
Chargeables are on eit.chargeables@bt.com
CH Coordinator is Michael Theo
Manager is Matt Bullass
==Batteries==
Because portable system batteries contain chemicals that degrade over time, reducing their ability to hold a charge, they are considered to be consumable items like printer cartridges rather than permanent system components. For this reason, Dell only offers a one-year warranty for batteries from the day that you receive the equipment, regardless of the warranty expiration date on the computer itself.
==Hard Drives etc== If a customer wants to keep a faulty hard drive to retrieve their data this is chargeable. We generally do not cover data recovery (We have done it in the past as "best endevours").
