BL460C GEN8 • RAM: HPAMEM-5318. • HPASYB-5288 = 716550-001-BL460C GEN8 SYSTEM BOARD. • HPAPRO-3209 = CPU Intel xeon E5-2670 2.6ghz. HPABAT-3053 - 660092-001 SPS-CA CAPACITOR 24IN FL. HPAPCB-5546 - 670026-001 SPS-CONTROLLER SA P220I INTEL BL DC.
Contacts: muthuganesh.muruganantham@bt.com vishnuvardhan.reddyankireddy@bt.com
==Gen 8 Jobs Done:== 11/04/2023 MB-115568873 Unit C Millennium Business Park, Chesterfield Road, PleasleyNG19 7JX Name - srxamf14 Model - HP ProLiant BL460c Gen8. Serial Number - CZ3218HL80. 2506247 HPABAT-3053 - 660092-001 SPS-CA CAPACITOR 24IN FL and HPAPCB-5546 - 670026-001 SPS-CONTROLLER SA P220I INTEL BL DC. (Third Tunnel). sanjay.ramankutty@bt.com advised all is now showin OK before I did anything. He powere it off and asked me to check it over visually. Found battery bulging so swapped the battery. Sanjay checked again everything now showing OK (other part not used). D~9520000001.
13/10/2022: 2499718 HB-103059714, INC000016394654 / INC000001302709 - HSXAMF16 - Cache battery module failed. Unit C Millennium Business Park Chesterfield Road Pleasley Mansfield NG197JX HPAPCB-5572 & HPABAT-3053 shipped to Site on . Fault: cache battery module failed. ProLiant BL460c Gen8 Serial Number - CZ3218HCEE Suite AK Tile 22. Parts swapped, muthuganesh.muruganantham@bt.com confirmed all OK. D~10797438401 (email sent).
31/12/2021 HB-102329238 / 2487841 / INC000001039652 : Cache Module Failure P220i controller. ''HPAPCB-5572'' 684370-001 G8 512MB FBWC MODULE. The server is in maintenance mode now. SHAWFIELD ROAD, [BARNSLEY],South Yorkshire, S71 3HS. Muthuganesh.muruganantham@bt.com / Telephone.. 09952315070 Model: ProLiant BL460c ''Gen8'' Serial No..... CZ3442ED33. LD-SR-Y. (Needs Key 377). D~13157053701 or 9519993401
24/12/2021 Customer ref: INC000001035831. / MB-115343600 / 2487682 Site details: Shawfield Road, Carlton Industrial Estate, [Barnsley], South Yorkshire S71 3HS. [BL460c] ''Gen8'' CZJ40800MN LD-OM-X (CAB4 Row PQ4) Needs Key 377. 10AM. ''HPAPCB-5546''. Fault: Storage Failure. vishnuvardhan.reddyankireddy@bt.com was unable to see the server after replacing the part (Although all LED's are now green & server's health summery is showinng as good). Re-seated parts / server several times. [11:51] Reddy Ankireddy,V C advises: "its not pingable". He re-loaded his monitoring software and then all was showing as OK.
[18/03/2020] HB-100940654 [MILLENNIUM BUSINESS PARK] Unit C Millennium Business Park Chesterfield Road Pleasley [Mansfield] NG19 7JP. Part 2450347 HP ProLiant BL460 ''Gen8''. Serial No. CZ3218HCFA Hostname: HSXAMF03 For Access please have the engineer quote internal reference - INC000000515757 ''HPAPCB-5546'' - 670026-001 SPS-CONTROLLER SA P220I INTEL BL DC. shipped to PP 8P Arnold Rd PP 8P Arnold Road TEC [Nottingham] Nottinghamshire NG6 0ED. (502764) ben.3.wright@bt.com (Was Key 19, but usually those cabinets are unlocked - last tunnel). [TSO] D~9520005001
• 11/12/2019 / 2399134 Switch Room 6 (1st floor) HP PROLIANT BL460C ''GEN 8'' SN: CZ34070NY8 . ''HPAPCB-5546'' 2399134 670026-001 SPS-CONTROLLER SA P220I INTEL BL DC 19/12/2018.
19/12/2018 2399134(CCC) S71 3HS SHAWFIELD ROAD.BTO (EE) CARLTON INDUSTRIAL ESTATE, SHAWFIELD ROAD, BARNSLEY, S71 3HS, Contact...... BEN WRIGHT ben.3.wright@bt.com Telephone.. 07494477748 Equipment.. HP PROLIANT BL460C ''GEN 8''. Part ''HPAPCB-5546''. Fault: replace a faulty Controller.
24/01/2020 MB-114751587 21/01/2020 12:55 Liam Plested Ref Service Wish for 2445309. Attending engineer will be Gareth Phillips. ''HPABAT-3053'' shipped to LOC:503541 LCK:BVC0005 PIN:5902 on 890494 . Fault: ProLiant BL460c Gen8 Cache Battery Failed . Shawfield Road Carlton Industrial Estate Barnsley South Yorkshire S71 3HS SSA kit is located in Switch Room 6 (1st floor) 1pm. Server Hostname: hsxald04 Make and Model: ProLiant BL460c ''Gen8'' Server Serial Number: CZ3442ED3L. gary.marsden@bt.com Needs key 377 (all the row uses same key). Faulty battery returned on ref: D~9520005801.
02/09/2021 HB-101850881 / 2480636 Unit C Millennium Business Park Chesterfield Road Pleasley [Mansfield] NG19 7JP. INC000000939897 for entry. ProLiant BL460c ''Gen8'' CZ3218HCDW. Fault: Cache battery which needs replacing. Additional comments: Tom.price@bt.com / 07717224258 hsxamf10. Arrived on-site @ 09:30, pats are not here. Spoke to callum.weldon@bt.com who advised "with DHL, 6748982925 its a pre-10 so its not guaranteed to be there when you do" Still no sign of parts. Have been waiting on-site an hour, callum.weldon@bt.com advises theres no ETA yet so OK for me to head home and come back here later...Key 19 (not locked) Last tunnel. Replaced ''HPABAT-3053'' & ''HPAPCB-5572'' Tom.price@bt.com confirmed all OK. Call can be closed.
03/02/2021 HB-101838290 / 2469988 / INC000013020715 / INC000000772536. Shawfield Road Carlton Industrial Estate Barnsley South Yorkshire S71 3HS First Floor Switch Room 6 RACK LD-HS-Y. Cabinet/Tile: (CAB7 Row PQ 7) . Server Make /Model: ProLiant BL460c ''Gen8''. e: hsyald14 Server Serial Number: CZ34070NXP ''HPAPCB-5572'' was incorrect returned on ref: D~10797440201 Cache battery replacement request for hsyald14 Who to contact once engineer is on-site: edd.bates@bt.com Job sent back - Incorrect part again. Part now sourced but not due till 16:00 onsite. I replaced the battery, All OK Health summary = All OK. 0 error's. tom.price@bt.com confirmed all OK. D~10797440001.
[Server] Russell.bargery1@ee.co.uk / edd.bates@bt.com / Job Ref: HB-101838356/ 2469996 / INC000013020747 / INC000000772644. Attendance 03/02/2021. Building: Shawfield Road Carlton Industrial Estate [Barnsley] South Yorkshire S71 3HS. First Floor, Switch Room 6, Rack LD-SR-Y. Cabinet/Tile: (CAB5 Row PQ 5). (First Row of HP servers, black grilled with silver door handles. I have Key 377 to open it). Server Make /Model: ProLiant BL460c ''Gen8''. Barcode / Hostname: sryald04. Server Serial Number: MXQ50304ZR. Parts: ''COMCMP-7877'' shipped to VCL Couriers S60 1LH. I am at S60 1LH. (Hope Street) Called James on 07939 551754 he advises it's unity 3b, but he advises it's not manned during the day and will need to arrange for someone to come and meet me. Someone turned up and I have collected parts. tom.price@bt.com powered server down. All OK Health summary = All OK. 0 error's. D~10797440101.
Date: 25/01/2021 Make / Model: HP ProLiant BL460c ''Gen8''. HB-101811886 / 2469260 / INC000012788652 Customer: EE INC000000762363 Building: [Barnsley] Room: RST FLOOR SWITCH ROOM 6 RACK LD-HS-X Cabinet/Tile: (CAB8 Row PQ 8) Barcode : HSXALD09 Server Serial Number: 3UI154138A (1st tunnel, Black HP Racks, needs key 377). Parts: ''HPABAT-3053'' Cache Battery. Contact: caelan.fast@bt.com Mobile: 07954626746 / Geraint.2.morris@bt.com Mobile – 07432 8696591.
14/01/2021 [Server], Ref: HB-101793728 / 2468377 / EE incident: INC000000753357 / INC000012584520, [BT OPERATE].BTO, Unit C, [Millennium Business Park] Mansfield NG19 7JP, Room: Switch Room 1 Suite AK Tile 22. Cabinet/Tile: MF-HS-X, Server Make /Model: HP ProLiant BL460c ''Gen8'', Barcode / Hostname: HSXAMF05 (Key 19, but usually those cabinets are unlocked - last tunnel at far end of room). Server Serial Number: CZ3218HCEA, [Parts]: ''HPAPCB-5572'' shipped to ONSITE HP part: 684370-001 G8 512MB FBWC MODULE. (The little card that the battery plugs into).Fault: Cache battery replacement. Who to contact once engineer is on-site: Ruairidh.beveridge@bt.com Mobile: 07483226154 Secondary Contact: Geraint Morris Email – Geraint.2.morris@bt.com Mobile – 07432 869659. As prevuous update: Incorrect part has been sent. I have looked at the battery and can see it is swollen. I have asked for correct part to be ordered and a re-visit arranged. Part required is: • ''HPABAT-3053'' = 660092-001 SPS-CA CAPACITOR 24IN FL. (Battery on a cable). Return visit: 15/01/2021 09:47:22 Battery swapped.
18/05/2018 2367267(CCC) NG19 7JP ENTERPRISE CLOSE.BTO: Equipment.. [ProLiant BL460c Gen8] SN: CZ3218HCF0 Host: HSXAMF15. Host: hsxamf15 Host Serial number: CZ3218HCF0 Location: Unit C, Millennium Business Park, Chesterfield Road, Pleasley, [Mansfield], NG19 7JP ENTERPRISE CLOSE.BTO: Equipment. ProLiant BL460c ''Gen8'' Part sent for a Battery fault was a ''HPAPCB-5572'' 684370-001 G8 512MB FBWC MODULE. However that did not cure the battery fault. Now ordered HPABAT-3053 660092-001 SPS-CA CAPACITOR 24IN FL. 10797438401
HB-101082695 = 2437071 BT OPERATE.BTO TINSLEY PARK CLOSE, OFF SHEPCOTE LANE, SHEFFIELD S9 5DE Tel: 0800 028 9257 soc2line@bt.com Item Description Serial No. CZJ3410LN0 INC000002761250 Case for Proliant BL460c ''Gen8'' || BT Ref:BTIR00100930 ''HPAPCB-5572'' Data Hall 3 CAB16891 Tile:T004 antony.ellis@bt.com Tel: 0331 664 2749 called me at 9am and advised he would shut the server down. I arrived on-site approx 9:30am (No sign of part). Searched security office to no avail, had to contact Barlborough to find out where the part was. They advised it was on it's way. Part arrived approx 10:30am. Swapped it out and confirmed all OK by antony.ellis@bt.com Part returned on D~8393005201 (Warranty form sent).
04/10/2019 [Called out] Unity: 2433755 / Customer Reference: INC000002645862 / CF107318 / HB-100994325 Hostname: hsxamf16 Serial Number: CZ3218HCEE Location: Unit C Millennium Business Park Chesterfield Road Pleasley [Mansfield] NG19 7JP Contact: james.worville@ee.co.uk 447944728673 HP ProLiant BL460c ''Gen8'' P220i - Failed Cache Battery Switch Room 1 Suite AK Tile 22. [04/10/2019 22:04] Worville,JSJ,James,TLO4 R: hi gareth - i've been told by the team supporting the application on this machine that we won't be able to perform the replacement this evening. I did ask earlier in the day and asked yesterday but had no response so assumed it was ok to perform. Apologies about calling you to site and having to cancel, i was sure it would be going ahead. ''HPABAT-3053'' left on-site. [Expenses]
[Tuesday] [08/10/2019] [HWBF] Callout: 2435096 BT TSO UNIT C [MILLENNIUM BUSINESS PARK] CHESTERFIELD ROAD PLEASLEY Mansfield NG19 7JP [Mansfield]. (Rebekah called me Friday afternoon (when I was on my way to Derby) to say there was an OOH job on the 8th). RE: Controller on System Board Fault @ INC000002690211/2435096/HB-101034583. HP Smart Array P220i Controller @ 01:00. ProLiant BL460c Gen8 Server Serial Number: CZ3218HCEE. HSXAMF16 (Looks like the same one I went to on 04/10/2019). [07/10/2019 09:06] Dirie,A,Abdulmajid,TLO4 R: just checking the email again she has booked you in 0100 08/10/19 Replaced HPABAT-3053 from ref: 2433755 D~8393005701, all OK. (Part HPAPCB-5572 from ref: 2435096 not required, not used D~8393005601). ALL confirmed OK by Abdulmajid Dirie.
26/08/2022 INC000001251628 / 2498116 Shawfield Road Carlton Industrial Estate BARNSLEY, S71 3HS HSYALD04 Service Tag - 2M41605T3W Model - ProLiant BL460c Gen8. Serial number GB8848AEJC. P220i cache module status failed & HP Flex-10 10Gb 2-port 530FLB Adapter link status down. 684370-001 NAND-type flash module for smart array controllers. 657132-001 HP Flex-10 10Gb 2-port 530FLB Adapter. HPAPCB-5572 & HPAADA-3018 D~10797439201 anjay.ramankutty@bt.com
26/08/2022 Unity: 2498116 RE: Engineer request HB-102948234/INC000016195805. .Located server with serial: 2M41605T3W Model - ProLiant BL460c Gen8. Both parts (HPAPCB-5572 & HPAADA-3018) replaced. vishnuvardhan.reddyankireddy@bt.com advised it's still showing same error. I re-seated parts again. Reddy advised: "It has been 3rd time engineers replaced the battery but still showing same error". Reddy contactec tech support and spoke to Joff who advised Reddy's statement makes no sense. sanjay.ramankutty@bt.com had a look and now advises this one is also fixed. D~10797439101
12/09/2022 INC000001263289 / HB-102978704 Shawfield Road Carlton Industrial Estate Barnsley South Yorkshire S71 3HS. / INC000001263289 2498540. serial on job notes = GB8848AEJC hsyald04 = LD-HS-Y. Unable to locate given serial number. Located a different serial number as per sanjay.ramankutty@bt.com = 2M41605T3W (He was able to light up the UID to confirm). I replaced both parts sent (HPAPCB-5546 & HPAPCB-5572). Server status is "healthy" Sanjay confirmed all OK for him, all alerts cleared now. D~10797436901
19/08/2022 Unity: 2497779. (First Visit). HP ProLiant BL460c Gen8: CZ3218HL8P / SRXAMF07 (Third tunnel) . Ref: HB-102930856 / INC000016169554 / INC000001248902 / Task: Check and replace memory. Unit C Millennium Business Park Chesterfield Road Pleasley Mansfield. Parts: HPAMEM-5318 / RAM swapped Processor 2, socket 6, sanjay.ramankutty@bt.com advised: "advised All good mate, Thank you so much" D~9519996501 pin 7933.
09/09/2022 (Second Visit). HB-102978478 / INC000016240192 / . 2498543. HP ProLiant BL460c Gen8 CZ3218HL8P / SRXAMF07 - Memory Degraded alert - INC000001263490. Unit C Millennium Business Park Chesterfield Road Pleasley Mansfield NG19 7JX. (Processor 2, socket 6) . RAM swapped, Sanjay wants to monitor incase it fails again (I'll go for lunch) I have the replacement system board with me if it does need to be replaced.... sanjay.ramankutty@bt.com advised "Yeah it looks good. We can close this case". Un-used system board returned on ref: D~9519997101& 1 X HPAMEM-5318. D~9519997201.
Job01: MB-117140612 05/12/2022 * HP RAM swapped. - Server in Mansfield. Previous visit Previous visit visit job#02: 25/11/2022. / 2501366 (3rd Visit to this server). Unit C Millennium Business Park, Chesterfield Road, Pleasley NG197JX. HP ProLiant BL460c Gen8 SRXAMF07 SN:CZ3218HL8P - Memory Degraded Alert - INC000001336308 (3rd visit to swap RAM in Processor 2 socket 6). Parts sent: 2 X HPAMEM-5318. Processor 2 socket 6 & Socket 3. I have replaced the RAM sent, health status is now good. However the "memory details page" does not show all the fields populated (because it's not offical HP branded RAM). sanjay.ramankutty@bt.com has requested official HP RAM is sent instead. Please re-order and re-schedule. Thanks. D~9519997901
25/01/2023, MB-118708648. Re: INC000001387482 - SRXAMF07 - DIMM failure || INC000016929781 / 2503374/WO-00101073/NG19 7JX. CZ3218HL8P (Third tunnel). Failure - DIMM memory - Processor 2 - Socket 6. My previous visits: Unity: 2497779, 2498543, 2501366. HPAMEM-5318 returned to Pelipod on ref: D~9519997801.
08/02/2023. MB-118923728 Re: INC000001397567 - SRXAMF07-ILO | Incident Reference :- INC000016990835 / Unity Reference:- 2503583, HPAPRO-3209. // WO-00101275/ SA-102784/NG19 7JX Serial number was changed to CZJ2511F92. Processor #2 swapped, Muthuganesh M advised "All looks good from iLO perspective but there is an issue with host server on VMware vCenter. Please hold on, we are checking now" He then asked if I could look at Mezzanine slot 1 which I re-seated (which didn't change anything). Muthuganesh has asked if a replacement can be ordered: "Location - Mezzanine Slot 1 Product Name - QLogic QMH2572 8Gb FC HBA for HP BladeSystem c-Class Product Part Number - 651281-B21 Product Serial number - MY52160DNC". Please pass to tech suppport. Thanks.
Drop off @ Tinelsy: 2507462 = HPABAT-3053 (I have the part with me). TINSLEY PARK DATA CENTRE, TINSLEY PARK CLOSE, OFF SHEPCOTE LANE, SHEFFIELD, S9 5DE. Proliant BL460c Gen8 || BT Ref:tpl10082inf41. Work Order WO-00107239. ian.wilkinson@bt.com advised: "We’d need to raise a change for this and we don’t have time to get this through the system for tonight. I’ll get the wheels in motion though now we’ve located the part."