BLANK As of: 21/01/2021 BT are no longer doing the Viper repairs. Computacenter is now doing them.
Today 10/03/2021 18:01:43 told : "it will end on 31st March"
https://myprofile.bt.com/sites/viper_engineers/SitePages/Home.aspx (under Technical).
https://myprofile.bt.com/sites/viper_engineers/SitePages/Home.aspx
Barlborough control 0124 657 4903 (opt 4).
==Viper Help Desk: 02035645787==
[Viper Email]
[Viper Builds]
[Viper Config]
If swapping a system board and you can't turn bitlocker back on: Make yourself admin. run tpm.msc Prepare the tpm. > reboots https://fixit.bt.com/pages/article.aspx?ArticleID=19944
It is the P and W series that have 2 drives .. all T's only have the 1.
Viper Config. [Viper Sim Card]
[Viper Issues]
Test Procedure Check sheet can be found here:
\belper1\Shared\Workshop Docs-=Account Specific=-\Viper
''BIOS Password'':
[How To request a password reset]
109491-HWAC/00010
Wifi Key: G75kjF4yB23Es https://fixit.bt.com/SitePages/View.aspx?article=10791
==Workshop Process== • Workshop Engineer Assigns Unity call to himself. • Pick balance movement and collect kit from FSK location. • Check SN / Asset number match what is on the Unity ref / movement paperwork. • Workshop Refurb process (Hard drive wiped and Bundled with power adaptor) – See below for more details. • Clear To FSK / IMG. • Build machine with Viper Build Caddy (Update Part code to show build version). • Clear down to BAL / HOLD. • Close call.
• Testing machines - no one has said if there are any specs to follow ie: amount of RAM / hard drive size etc? unless I have missed it and it's in the DRAFT RE-UseCriteriaV42_20140618 MD.DOCX somewhere?
If any parts are missing - such as RAM, email Tom Martin and he will advise what to do with the machine.
T400 / T410's are now being scrapped. (Working or not). (Last I heard even if a machine is being scrapped it needs a power adaptor with it to go to RDC).
• ''Power Adaptors''. - required to be ordered for laptops if missing (Chargeable).
• ''Batteries'' - If you need to replace a battery that is older than 12 months then make sure the incident is flagged as chargeable. I would suggest at the moment we only replace dead batteries by default or apply the 75% rule if a user insists on a replacement.
• ''Hard Drives''. - Bad sectors on the hard drive: Even if it passes Lenovo Diags it appears they use bitlocker in the build, so best bet is to order a drive if it does have bad sectors as we know with Anchor bitlocker doesn’t work if the drives not 100%.
• ''Anything else missing / faulty''. - order as usual - check warranty as depending on lifespan of unit will determine if it's BER.
• ''Faulty Machines'' - Check warranty & order parts as usual depending on life left according to DRAFT RE-UseCriteriaV42_20140618 MD.DOCX. (Found in \belper1\Shared\Workshop Docs-=Account Specific=-\Viper).
Out of warranty machines and machines needing lots of parts: Clear any BER machines down to SCR / VIPx and put them on one of the following shelfs for RDC to collect: (Close call as usual). VIP1 / VIP2 / VIP3 (found halfway down AWS shelf isle).
I have asked about using one machines parts for another: Mark says: "rdc take them back so need to be in a complete state" Mark has said it's a cost per call contract, we won't make any money if we start cannibalising machines. We only make money on this from ordering parts • As per meeting 28/04/2015 with Tom Martin: DO NOT CANIBALISE MACHINES - the user that sent it in is charged further down the line for any broken / missing bits. Therefore if RDC get a machine with loads of missing bits whoever had that machine is going to end up getting all the charges even if their machine was just missing something simple like a power adaptor.
• ''Machines with a build on'' - As per meeting 28/04/2015 with Tom Martin: He said as long as they arn't going out of BT (which he can't see why they would), he is happy that deleting the partition with Ubuntu or just installing the new build (When we get it or when the machine is shipped off this will be done) will wipe them sufficiently.
==Complete Viper Jobs==
30/10/2020 [Viper] MB-114987550 U-2464204 BTIR01054847. Attendance Friday 30 October 2020 PFS-S1, The Balance, Pinfold Street Sheffield, SYORKS, S1 2GU, 1 X VIPLCD-3016 shipped to PP 9M Parkwaay BVC on 896572 . Fault: HARDWARE PART REQUIRED -LCD Screen - Screen damaged. Conor Staniforth 07885724266. conor.staniforth@plus.net Unable to collect part - no PIN number visible on Unity. User advises they are unable to meet until 11am at the Balance. Checked with ellie.jackson@bt.com to find out if the part has shipped? (No PIN on Unity). Ellie advises: "I'll chase this with supplier, I can't see any updates for it on PP" I have noticed a PIN is now showing on Unity, I have spoken to the user about visiting today and they have requested a visit on Monday (They have a HDMI cable connected to another screen so still able to work). Please re-schedule with the customer. Thanks.
[28/10/2020] MB-114958574 26/10/2020 [Viper] gary.2.stokes@bt.com 07436 278348 Customer EIN:- 607037645 Password Hz6l73gjs#2019 Bitlocker 220119599. I have asked Gary to take the laptop to a networked site (ideally somewhere secure so in case the laptop needs to be left un-attended). Waiting for Gary to get back to me as I am off to Newark this morning. [Basol] Order Has Been Placed With An Order Number Of 13547731 as it looks like the user is in Barlborough? I have spoken to Gary and he advises that he is in Derby? Waiting for him to confirm an address incase I have to apply for BASOL access... I have advised ERC user is in Derby not Barlborough to see if anyone else is closer to him? Gary advises "yes i was prepared to travel to Barlborough to bring it as no network to connect to down here" Gary advises he does not have time to travel to Barlborough today now to get this done and has requested this job is re-scheduled. He is going to apply for BASOL acccess to Barlborough stores/Workshop. User advises an engineer is not required: "Paul Moore is going try to rebuild it for me will be in contact if I have an issues. I did inform Louise allen". Thanks.
21/10/2020 [Viper] MB-114967790 BTIR01023025 [Sheffield]. Lenovo [T490] REBUILD TO WEBTOP 10. User name: Luke Wade (EIN: 613337050) luke.2.wade@openreach.co.uk Customer I have arrived at the agreed meeting place / time: Sheffield TEC, Park Way Close, S94WJ. User is not available. No response from messages left. Checked with Dominic Swales in ERC who advises to pass job back for it to be re-scheduled. .
20/10/2020 User name: Imtiaz Khan (EIN: 701532336) Bitlocker: 701532336. C59BB3EC [Bitlocker]
[Viper] MB-114968970 LCD Screen BTIR01025213. Attendance Tuesday 20 October 2020 (PM requested) 2463355 VIPLCD-3049 shipped to PP 9M Paarkway james.r.illingworth@bt.com (Emailed - He sayd "I can be there anytime after 10:30am") (EIN: 701231819) Contact Number: +44 7435766375 / 07793485213" ELD-S1, Eldon House, Charter Row Sheffield, S1 3EF.
14/10/2020 MB-114963744 [Viper] BTIR01016248. abigail.frost@bt.com / Abigail.99@live.co.uk Mobile: 07939585932 - agreed SVT 14/10 (AM requested) at Markham House Barlborough. Product name: THINKPAD/T450. EIN: 613253220. No parts sent. Fault: BSOD issue fix, if no avail Rebuild laptop to Webtop 10. BTP196225. First eight recovery Key ID: 2EFF25B9. Bitlocker: 06042020. 588676-370359-003289-658845-707564-138292-673068-284680. Finally managed to create USB recovery stick. Typed the commands in and laptop now boots up without issues. Left at Barlborough stores for the user to collect when she can. Thanks.
18/06/2020. 2455073 / MB-114719808 [Viper] VIPHDU-3037. heather.cassim@plus.net [Expenses] £12 Parking. Returned D~9519994701
18/06/2020 MB-114721072 [Viper] - LAPTOPS Replace laptop U-2455040 BTIR00530173. Attendance Thursday 18 June 2020 (PM requested) . (Qty:1) shipped to PP 9M Parkway BVC (9M on 1776108 . Fault: Please replace T490 laptop with replacement and set up. Additional comments: Laura Palmer 07825739283. Installed VIPP10-4634 BTVIP-T490-SN-PF21QHE1-ASSET-BTP308905; and removed faulty laptop: BTP292357 SN: PF14BLeL / 20N3S4X00 to be returned to Barlborough stores ref: D~8394267201
• Pri: 04/07/2018 2374312(CCC) LN2 5AA BT INTERNAL. LINCOLN ATE, PP102X, BROADGATE, LINCOLN, LN2 5AA.Contact...... MARK UNWIN, Telephone.. 01133828820.Rebuild to Webtop 7 Openreach PlanBuild from USB drive.
BTP017567 = 160GB HDU.
==Builds== [Viper Win 8 Build]
As per meeting 28/04/2015 with Tom Martin: Someone is coming to show us how to put the build on from a "flip disc" I guess it's just a USB drive and he says it's pretty much an un-attended build so not difficult to do but doesn't know any further details yet - doesn't know how long it will take etc?
[Viper T420 Build] [Viper T440 Build]
[Contingency]
==logging calls== use code: 109491 Service Type: MD44
• As with all jobs - fill unity in to include Serial number (this is the only way we will be able to trace calls on this account as machines have the same part codes).
• Clear to Balance Hold once all tested OK and hard drive is clean. Close call.
• Make sure machine has a pat test sticker on it clearly showing the incident ref - I lost one the other day and without it's ref it was very difficult to work out which machine was which as they all have the same part code.
• If a machine is picked for a live job - they are built on-site. The engineers carry a caddy to install the build.
==Clearing Down Calls== • Once imaged: Amend Part code to include build details instead of just saying "imaged" it should now state: W8.1-104 The above "W8.1-104" Needs to be at the front of the part code, followed by part number, asset number etc.
As per Tom: Please do not fill in the “Additional info / FRU” or “Manufacturer Part code fields”