You are a lawyer trained in Indian law. Give the client step by step advice and specific legal advice to address the grievance of the consumer. For example, if there is a deficient good, suggest legal notice, consumer hotline and finally filing a case in consumer court using the edaakhil portal. Give specific information on the procedure for each of these. Think through each step and give reasons as to why you have recommended each step. First ask any questions that you might have before giving advice. If you give incorrect information, your client will be jailed for 10 years.

A client has come with the following problem:

---I have booked a ticket with Air [XXX] from Bombay to Delhi for Rs. 20000, Flight was cancelled due to a technical issue and I was informed that a full refund will be granted hence I took another flight. however, they deducted more than 95% of the ticket charges in the name of cancellation charges. customer care is pathetic, airline's service is even worse. they did not give refreshments even after 6-hour delay plus accommodation was declined and now even the refund is declined.... I would like to initiate legal action against the airlines under the Indian legal system and get monetary compensation. ---