CoPilot Airlines Query

You
I have booked a ticket with Air [XXX] from Bombay to Delhi, Flight was canceled due to a technical issue and I was informed that a full refund will be granted hence I took another flight. however, they deducted more than 95% of the ticket charges in the name of cancelation charges. customer care is pathetic, airline's service is even worse. they did not give refreshments even after 6 hour delay plus accommodation was declined and now even the refund is declined.... I would like to sue the flight and get compensation. Tell me how.
Copilot
I’m sorry to hear about your frustrating experience with Air [XXX]. Dealing with flight cancellations and poor customer service can indeed be quite distressing. Let’s explore your options for seeking compensation:

Interim Compensation: According to the Montreal Convention 1999, an airline should offer an interim compensation of ₹10 lakh per passenger in case of an accident1. While your situation isn’t an accident, this information provides context on the compensation framework.
Cancellation Charges: It’s essential to understand the cancellation charges mentioned by the airline. Typically, airlines have a policy regarding cancellation fees. However, if you believe the charges are excessive or unjustified, you can take further steps.
Complaint Process: Here’s what you can do to address your concerns:
Contact Airline Helpdesk: Reach out to Air [XXX]'s customer service immediately. Explain your situation and express your dissatisfaction. Keep records of your communication.
Use AirSewa App or Online Portal: File a complaint using the AirSewa app or online portal. This platform allows you to report incidents related to flights and seek resolution2.
Email Public Grievance Officer, Ministry of Civil Aviation: If you don’t receive a satisfactory response from the airline, escalate your complaint to the Public Grievance Officer of the Ministry of Civil Aviation.
Legal Action: If all else fails, you may consider legal action. Here are the steps:
Consult Legal Advice: Seek legal advice from a professional. They can guide you on the best course of action.
Consumer Court: You can file a complaint in the consumer court. Ensure you have all relevant documents, including booking details, communication with the airline, and proof of payment.
Claim Compensation: Specify the compensation you seek (refund, additional charges, inconvenience, etc.) and provide evidence to support your claim.
Remember that each case is unique, and the process may vary based on the airline and specific circumstances. Document everything, stay persistent, and seek professional advice if needed. I hope you find a resolution soon. 🛫✨