Technical Support

About the App

NebulaBounce is a portrait casual physics arcade game. Drag to aim, launch balls, and hit numbered geometric blocks to score. Blocks move up each round—touch the fail line and the run ends. Features local best scores, unlockable ball skins, and Chinese/English language support.

V1 highlights:

  • Fully offline single-player, no account required
  • No ads, no in-app purchases (current version)
  • Local save for scores, skins, and settings
  • Toggle sound effects and haptic feedback

System Requirements

Item Requirement
OS iOS 15.0 or later
Device iPhone (portrait)
Network Not required; a lightweight check may run at launch
Account Not required

Frequently Asked Questions (FAQ)

Q1: Do I need an internet connection?

A: No. Core gameplay works fully offline. A connectivity check may run at launch; the App continues even if it fails.

Q2: Is my data synced to the cloud?

A: No. Best scores, skin progress, and settings are stored only on your device. Data may be lost if you change devices or uninstall the App.

Q3: How do I change the language?

A: Main Menu → Settings → Language → choose Chinese or English.

Q4: How do I unlock skins?

A: Main Menu → Skins. Some skins unlock by reaching score milestones; others through in-game collection progress. See conditions shown on each skin card.

Q5: How do I play?

A: Drag on the playfield to aim (trajectory preview shown), then release to launch a volley of balls. Balls bounce off walls and blocks; clear blocks when their number reaches zero. After all balls are collected, the next round begins and blocks move up one row.

Q6: What happens if blocks reach the top line?

A: If any block touches the fail line at the top, the run ends immediately. You can view your score and restart or return to the main menu.

Q7: Why does it say “Waiting for network authorization” at launch?

A: This is a brief connectivity check at startup, sometimes related to iOS network permission prompts. It usually finishes within seconds; the App continues offline if it times out.

Q8: The App fails to load or stays on the loading screen. What should I do?

A: Try:

  1. Force quit and reopen the App
  2. Tap Reload on the error screen (up to 3 retries)
  3. Ensure sufficient device storage
  4. Update to the latest iOS version
  5. If still failing, reinstall from the App Store (this clears local save data)

Q9: How do I turn sound or haptics on/off?

A: Main Menu → Settings → toggle Sound Effects and Vibration.

Q10: Does the App contain ads or in-app purchases?

A: V1 contains no ads and no in-app purchases, consistent with the App Store listing.

Q11: How do I delete my data?

A: Uninstall the App from your Home Screen to remove local game data and settings.

Contact & Bug Reports

For crashes, launch failures, save issues, or other problems, email:

[nguyenthicap7688@icloud.com]

Please include:

  • Device model (e.g., iPhone 15 Pro)
  • iOS version (e.g., iOS 18.5)
  • App version
  • Description and steps to reproduce
  • Screenshots or screen recording (if available)

We aim to respond within 3–5 business days (holidays may delay response).

© [2026] [Soa-Cap]. All rights reserved.

Report abuse